How digital media and technologies can contribute: Peculiarities of Digital Media
Marie-Laure Ryan stresses that every medium possesses a unique combination of features (Ryan 2004: 19). Digital technologies provide storytelling with a combination of four peculiarities – the Big Four: integration, accessibility, connectivity and interactivity (Herbst, 2004a). The two most important for Global Relationship Management are Connectivity and Interactivity. Connectivity Connectivity means that the building blocks [...]