Brands in Social Media – not all benefit
Do people even want brands within social media? Studies (e.g. Schwaiger, 2013) show 3 user types: 1. Those who have no contact to companies and brands in social media 2. Users with concrete benefit expectations 3. Users with an emotional relationship with companies How many companies and brands do they “like”?[1] 27,2% with no "likes" [...]